Privacy Policy for Sureway Rides Inc.

Last Updated: June 26, 2025

This Privacy Policy describes how Sureway Rides Inc. (“we,” “us,” or “our”) collects, uses, and shares your information when you use our Sureway Rides mobile application and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

We collect various types of information to provide and improve our Service to you.

A. Information You Provide Directly to Us

• Account Information: When you create an account, we collect your name, email address, phone number, password, and payment information (e.g., credit card details).
• Profile Information: You may choose to provide additional profile information, such as a profile picture.
• Communications: When you communicate with us (e.g., customer support inquiries, feedback), we collect the content of those communications.
• Ride Details: We collect information related to your ride requests, including pickup and drop-off locations, destination, time of request, and fare details.
• Driver Information (if applicable): If you register as a driver, we collect additional information such as your driver’s license details, vehicle information (make, model, license plate), insurance information, and background check results.

B. Information We Collect Automatically

• Location Information: We collect precise location data from your mobile device when you use the Service, both when the app is in use and, with your permission, when the app is running in the background. This is essential for matching riders with drivers, calculating fares, and ensuring safety.
• Usage Information: We collect information about how you interact with our Service, including the features you use, the pages you view, the time you spend on the app, and your referring website or application.
• Device Information: We collect information about your mobile device, including the hardware model, operating system and version, unique device identifiers, mobile network information, and crash data.
• Log Data: Our servers automatically record information that your browser sends whenever you visit our Service. This Log Data may include your device’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

C. Information We Collect from Third Parties

• Background Checks: For drivers, we may obtain background check information from third-party service providers.
• Payment Processors: We receive transaction information from third-party payment processors.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Maintain Our Service: This includes facilitating rides, processing payments, and connecting riders with drivers.
• Improve and Personalize Our Service: We use your information to understand how you use the Service and to improve its functionality, user experience, and features.
• Communicate with You: We use your information to send you updates, security alerts, and support messages, as well as marketing and promotional communications that may be of interest to you.
• Ensure Safety and Security: We use information to detect and prevent fraud, abuse, and other harmful activities, and to maintain the safety and security of our users and the Service.
• Customer Support: We use your information to respond to your inquiries, provide technical support, and resolve issues.
• Research and Analytics: We use information for research and analytical purposes to better understand our user base and improve our services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We may share your information with the following categories of third parties:

• With Other Users:
  • Riders and Drivers: To facilitate rides, we share certain information between riders and drivers, such as names, profile pictures, approximate location, and estimated arrival times. Drivers will see your pickup and drop-off locations, and riders will see the driver’s vehicle information and current location.
• With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting services, customer service, and marketing assistance.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Sureway Rides Inc.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• In Connection with a Business Transfer: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with your consent or at your direction.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.

4. Your Choices

• Location Information: You can enable or disable location services when you use our Service at any time, through your device settings. However, disabling location services may impact the functionality of the Service.
• Notifications: We may send you push notifications regarding your rides, promotions, or other service-related information. You can opt out of receiving these notifications through your device settings.
• Account Information: You can review and update your account information at any time through the app settings.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service, for legitimate business purposes, and to comply with legal obligations.

7. Children’s Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@surewayliveryrides.com
• By visiting this page on our website: https://surewayliveryrides.com/